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Overview

We offer three standalone qualifications for Customer Service roles. Qualifications are ideal for existing employees to develop new skills, assess and accredited in a work based context.

 

Key Topics

All our Customer Service qualifications cover the following core topics:

  • Interpersonal Skills
  • Communication
  • Influencing Skills
  • Personal Organisation
  • Dealing with Customer Conflicts
  • Knowing your Customers
  • Meeting Regulations and Legislation
  • Systems and Resources
  • Customer Experience

 

Qualification Levels

We offer Customer Service qualifications in three levels. Where relevant, progression from each level can be delivered. The duration for each qualification varies between 1 months to 18 months.

  • Level 1: ideal entry level qualification
  • Level 2: an intermediate qualification
  • Level 3: an advanced level qualification

 

If you’re interested in these qualifications, the next step is to get in touch and we will work out the best package for your organisation.

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